yourcloud.asia provide personal cloud hosting in Asia, so that you know who has access to your data, where it is hosted and who is hosting it for you. You can synchronize your files, contacts and calendars securely across all of your devices, all while retaining complete control of your data. See the About page for more information!
If you are using a monthly subscription, then there is no refund available. Please cancel your subscription through PayPal and you can continue to use the service until your payment has expired.
If you are using a yearly subscription, then we cannot refund subscriptions for anything less than 6 months use. Therefore, if you have been using the service for less than 6 months and wish to cancel, we can cancel the contract, but can only refund you for a maximum of 6 months subscription. For anything after 6 months subscription, we can refund you the remaining part of the contract.
If you wish to try the service before signing up for a 1 year subscription, it is recommended that you test the service with the 1 month subscription before signing up for the 1 year subscription.
At the moment we only accept PayPal payments in US Dollars, although you are free to pay in whatever currency you prefer, as long as the payment is converted to US Dollars during payment. We are currently working on adding more currencies and payment options to this list.
Payments are taken using a monthly or yearly subscription model, which is automatically set up when subscribing to the service. This is made clear during the checkout process and the subscription can be modified or canceled at any time.
News, promotions and service announcements will be posted on our Twitter page. Follow us to keep up to date on yourcloud.asia!
Please contact us using the form below and we will send you instructions on how you can modify your subscription. This includes changing the contract type (monthly or yearly) and the amount of storage space.
Your subscription cannot be canceled through the yourcloud.asia web site and requires that you log-in to the PayPal site and cancel your subscription manually.
We continuously invest a lot of time and effort in making sure that yourcloud.asia is as secure as possible. We use filesystem encryption on every server to make sure that your data is not visible to any infrastructure providers, and we use TLS encryption between yourcloud.asia and your devices, to ensure that your data is not visible to anyone on the Internet between you and yourcloud.asia. We also install security updates as soon as they become available, and have a variety of security policies in place to ensure the continuing safety of the service.
We get an A+ on the Nextcloud security scan, showing that we're using a supported, up-to-date version of software that has been set up with security as a priority.
We get an A on the Qualys SSL test, showing that we're using a high standard of TLS encryption to protect your data.
The only clients we can support are the official ownCloud and Nextcloud mobile clients (using Android and iOS) and the official ownCloud and Nextcloud desktop clients (on Windows, Mac and Linux). Although there are alternative clients that will work with this service, we cannot provide any support for these.
Other software that we would recommend is:
After using both ownCloud and Nextcloud extensively, we would recommend the following:
You can change your password at any time by pressing the button below and entering your registered email address and password. It is recommended that this is done every 2-3 months to maintain security on your account.
Please note: if you have any external accounts linked with your yourcloud.asia account, the data in these accounts will be encrypted using your previous password. Once you have reset your password, please contact us using the form below so that we can re-enable access to your files. You will also need to log in again using your new password on all of your devices.
If you have lost or forgotten your password, you can press the button below to reset it. Enter the email address registered with your account and instructions on how to reset your password will be emailed to you.
Supported apps are apps that are included in the ownCloud or Nextcloud software, and are actively maintained by ownCloud and Nextcloud. Supported apps for ownCloud can be found here, and supported apps for Nextcloud can be found here.
Please note that while some apps are supported, not all apps can be enabled, for security or performance reasons.
Yes! If you already have accounts with 3rd party storage providers, you can choose to link your yourcloud.asia account with them to make use of the space. Data on the 3rd party services will be encrypted, allowing you to keep control of your data while still using the space available.
Currently supported services are:
Look at the External Storage section of the web portal for more information.
This is called federation and there is a Federated Cloud section in the yourcloud.asia web portal. This provides a link to the ownCloud or Nextcloud website, which explains how to share files and folders between different private clouds. The code is also provided to put the following button on your website or in emails: